Contact

How to reach us

Free Image Tools is a small independent project. The best — and only — way to contact us is through GitHub Issues:

Before you contact us

Most common questions are answered in the guides and tool pages. Before opening an issue, it is worth checking:

• Image Compression guide — if you have questions about quality settings or file sizes
• Image Formats guide — if you are unsure which format to use
• Web Performance guide — if you are trying to improve Core Web Vitals scores
• Privacy Policy — if you have questions about how your image data is handled
• About page — if you want to understand what the site is and how the tools work

For privacy concerns specifically, please read the Privacy Policy first. It explains in detail how image data is handled (short version: it stays in your browser).

What to include in a bug report

A good bug report helps us reproduce and fix the issue much faster. Please include:

1. Browser and version — for example, "Chrome 124 on macOS 14" or "Firefox 125 on Windows 11". You can find this in your browser's About menu.
2. Operating system — macOS, Windows, Linux, iOS, or Android. Some issues are platform-specific.
3. File type and approximate file size — for example, "a 4.2MB JPG from an iPhone 15" or "a 2000×1500 PNG screenshot". You do not need to share the actual file.
4. Which tool you were using — compress, convert, resize, or a specific specialty tool.
5. Steps to reproduce — what did you do before the problem occurred? What did you expect to happen? What actually happened?
6. Error messages — if the browser console shows any errors (open with F12 or Cmd+Option+I), paste those in as well.

You do not need to upload or share your image to report a bug. A description of the file is sufficient.

Feature requests

Feature requests are welcome. If you open an issue to request a new tool or feature, it helps to explain the specific task you are trying to accomplish and why the existing tools do not cover it. For example: "I need to resize images to 800×600 exactly, with a specific background color to fill empty space" is more useful than "please add more resize options."

Not every request will be implemented — the focus of this project is on tools that run entirely in the browser without a server. Features that would require server-side processing (like video conversion or large batch jobs) are outside scope.

Advertising inquiries

This site uses Google AdSense for advertising. We do not manage individual ad placements or accept direct advertising deals. If you have a concern about a specific ad that appeared on this site, you can report it through Google's ad feedback tool or open a GitHub issue describing what you saw.

Response time

This is a small, independently maintained project. We read every issue that comes in, but responses may take several days — sometimes longer during busy periods. We do not have a support SLA or guaranteed turnaround time.

If an issue has been open for a while without a response, it does not mean it has been dismissed. It may be queued for investigation, or waiting for a fix to be tested before we reply.